Resume

skills

PROFESSIONAL AFFILIATIONS
UPA
IxDA
SIG CHI
hFIDO

USER EXPERIENCE
Wireframing (lo, med, & hi)
Task modeling
Site mapping
Scenario / task writing
Session moderation & note taking
Results analysis & recommendations
Heuristic & expert reviews
User interviews
User survey creation and administration
Persona creation

VISUAL DESIGN
Logo / identity design
Visual product design (pixel perfect)
Icon creation
Vector illustration

PRODUCT MANAGEMENT
Managing in Agile dev. environments
User story creation
Strategic business analysis
Team management
Business process engineering
Project management
Client management

TECHNOLOGY
Adobe Creative Suite CS4 (Prefer PS/IL)
Balsamiq
OmniGraffle
HTML + CSS (handcode)
SPSS
AnswerTree
Process Model

education

Bentley University, Mccallum Graduate School of Business

MS HFID (Human Factors) + MBA

VP of Tech. Graduate Student Association, Founder /VP of Tech. hFIDO (Human Factors in Information Design Organization).

Boston University, College Of Communication

BS Mass Communication, Major Advertising

Art Direction & Production Supervisor for BU’s student run ad agency, “AdLab”.

experience

Compete.com

User Experience Manager

Part of management team that grew a subscription SAS business from $0 to millions through innovative product design, marketing, and business strategy.Managed a team of visual and interaction designers producing prototypes, visual comps, and conducting research for a RIA within an agile development environment.

Compete.com

Senior User Experience Designer

Created innovative experience and product designs from sketch to visual comp to support aggressive new product development and sales for Compete.com. Focused product management and business on broad based experience design definition as a key differentiator and business strategy.

IBM / Lotus

User Experience Specialist (Co-Op)

Managed & conducted usability evaluations: including task writing, test moderation, results analysis, and design recommendations for Lotus Notes, DWA, Connections, and Sametime. Created UI specs, prototypes, taskflows, wireframes, and visual designs for SameTime Unyte web conferencing.

EMC Corp.

Team Leader (MBA Management Consulting Course)

Created, administered, and analyzed a first-ever, customer satisfaction survey based on field tests, expert interviews, and secondary research for a $180mm/year enterprise level software offering.

Kronos, Inc.

Team Member (MBA Business Process Management Course)

Developed and presented recommendations to senior management for greater efficiencies in sales forecasting, sales force compensation, and inventory planning.

Gemini Group

Project Manager (Contract)

Oversaw workflow and design process between graphic designers and clients in a deadline driven production environment including coordinating large print runs ($200K+), report deliveries, and project scheduling.